Americans With Disabilities Act
Paratransit Plan
Annual Update

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FORM 2

SYSTEM NAME: SAMTRANS (REDI-WHEELS)

 

JAN. 96

EXCEPTION REPORT: MILESTONE SLIPPAGE EXPLANATION
MILESTONE or FULL COMPLIANCE DELAYS: Target
Date
'95 Update
New Target Date
'96 Update
1. Serve all origins and destinations within service area

-- 12/96
Explanation: This milestone was inadvertently omitted from the first update of the plan and, consequently, was not mentioned in subsequent updates.

The District anticipates changes to fixed route services in San Francisco in 1996. If these changes include truncation of service to commute hours only to routes serving the east side of the city with a terminus in downtown, then this area will no longer be pail of SamTrans' paratransit service area. In any case, the District is committed to serve all of its ADA service area by the end of 1996. By early 1996 Redi-Wheels will serve Stonestown and its environs in western San Francisco, a portion of SamTrans' fired-route service area.

 

2. Remove restrictions on the number of trips an individual will be provided

-- 12/96
Explanation: This milestone was called 7ncrease trip limits on Redi-Wheels service in the 1994 and 1995 plan updates and was given a target date of February 1994. Although limits were increased, trips caps have not been eliminated. Elimination of the trip cap has been delayed due to a shortfall in Redi-Wheels capacity. Currently Sam Trans is denying approximately 3% of trip requests and is unable to accommodate the additional demand that would arise from freeing customers from capacity constraints. Trip cap elimination has been rescheduled for December 1996 when the District is more certain of having vehicles available to meet rising demand.

 

3. Implement trip-by-trip eligibility screening

12/94 12/96
Explanation: The sensitive nature of substituting fixed-route trips for paratransit has required SamTrans to rethink the procedures for implementing ttip-by-ttip eligibility. Sam Trans believes that trip-by-trip eligibility calls for a sophisticated set of procedures to ensure that the specific conditions of the customer's trip are recognized and that appropriate service is given.

 

4. Increase fares if needed

7/95 --
Explanation: Sam Trans will be conducting a study of paratransit fares and service delivery strategies. The study is expected to be completed by summer 1996. Pending the completion of the study, the District will decide how to adjust fares and within what time frame.

 

5. Add 13 vehicles to Redi-Wheels fleet

7/95 7/96
Explanation: Funding problems which initially delayed the District's plans to purchase new paratransit vehicles were resolved. 7he 13(c) labor issue, which delayed progress last year, also has been resolved; the District has received a Letter of No Prejudice from the Federal Transit Administration. Sam Trans has been awaiting developments in the mini-van market; a vehicle meeting SamTrans specifications has only recently become available.

 

6.

Develop cooperative service agreement with Santa Clara County

7/95 7/96
Explanation: SamTrans delayed implementation to allow more time to determine the scope of the intercounty cooperative service agreement. The District has decided to limit direct service into Santa Clara County to the 314 mile boundary beyond fixed-route service (with some exceptions; see #7B under 'Other Issues I and to develop a transfer arrangement with Santa Clara County to serve all other trips.

 

7. Develop Cooperative Service Agreement with San Francisco*

12/95 12/96
Explanation: This milestone has to do with implementation of coordinated paratransit service with San Francisco. In 1992 discussions began on expanding this service to include all types of trips and to serve all intercounty trips for both San Mateo County and San Francisco residents. An initial startup date was established but postponed because the District was not comfortable with cost implications of the operating strategy being discussed. A second start up date was postponed in 1994 because the District was engaged in financial capacity analysis, and resource projections had not been completed.

In October, Sam Trans shifted the focus of intercounty service planning to account for the possibility, that changes to fixed-route service into San Francisco may eliminate the need for sonie paratransit service Sam Trans now plans a two-phase project to implement intercounty service with San Francisco.

By early 1996 Redi-Wheels will serve Stonestown and its environs in San Francisco, a portion of Sam Trans's fixed-route service area. By summer 1996 Redi-Wheels will begin a transfer arrangement with San Francisco's paratransit service. By the end of 1996, the arrangement should be fully and effectively in operation.

The District currently funds intercounty service for disabled residents of northern San Mateo County seeking medical care in San Francisco.

 

8. Add nine vehicles

6/96 7/97
Explanation: Funding has not been secured for these vehicles. SamTrans will expand paratransit service with 13 vehicles scheduled for 1996. The District will soon determine the type and size of vehicles best suited to fulfilling future service requirements and will seek the necessary funds to purchase them. The vehicles are programmed for July 1997.

 

9. Full compliance with ADA

6/96 12/96
Explanation: Delays in removing capacity constraints and in implementing an intercounty arrangement with San Francisco, as described respectively in items #2 and #7 above, are the reason for the new milestone for full compliance.

 

* This milestone was previously called "Modify fares for San Francisco service" in the 1992 Paratransit Plan and in succeeding Paratransit Plan Updates.
 

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