Bridging the Gap:
Resolving Age and Rage

9th Bay Area Workshop for
Library Paraprofessionals
and Support Staff

The Library Staff Development Committee of the Greater Bay Area (representing the libraries of the BALIS, MOBAC, NBCLS, PLS and SVLS library networks)

and

The Northern California Chapter of the Council on Library/Media Technicians (COLT), an international organization for library and media support personnel

Repeated on two dates and locations:

Tuesday, March 21, 2006, San Jose
Dr. Martin Luther King, Jr. Library of the City of San Jose and San Jose State University

and

Wednesday, March 22, 2006, San Francisco
San Francisco Public Library, Main Library

Full day:
$50 General, $45 COLT members

Two Simultaneous Half-Day Programs:

Dealing with the difficult library patron:
safety and security at the moment of truth
Led by Dr. Steve Albrecht

Dr. Steve Albrecht manages Albrecht Training & Development, a San Diego-based training, coaching, and management consulting firm. He holds a doctorate in Business Administration, an M.A. in Security Management, and a B.A. in English and is a retired San Diego Police sergeant. Steve teaches seminar programs on human resources subjects, negotiating, service management, and employee behavioral issues. He has led a number of successful training sessions for Infopeople, and his training clients have included military and educational institutions, law enforcement agencies and Fortune 500 companies as well as libraries. He is the author or co-author of 14 books, including Ticking Bombs, one of the first books on workplace violence.

and...

Communicating across the generations
Led by Dave Harding

Dave Harding taught at Chapman University for about ten years and teaches at the University of the Pacific, teaching communication psychology and other topics. He currently holds the position of Human Resources Analyst, Employee Development Specialist with the City of Hayward. While working as a career counselor and organizational development manager, he received many requests from managers on how to communicate with and supervise a younger generation they did not understand. In doing research to find if there was indeed a problem, he learned all about the new generation called "Generation X". Further research took him deeper into the world of generations, which he has been studying ever since. He has recently led well-received workshops on generational issues for the City of Hayward.

The workshop will include a half-hour lunchtime tour of the host library for those who are interested.

Registrations are due by March 14, 2006. Registration may close earlier due to space limitations.

Refunds will be available for cancellations before March 14.

For more information about workshop registration, contact Peninsula Library System staff at 650.349.5538 or terada@plsinfo.org. For more information about the workshop program, contact Julie Casamajor at 925.373.5512 or jccasamajor@livermore.lib.ca.us.