What if I need to dispute my fines or fees?

Many fees are non-refundable.  Since policies vary at PLS libraries, contact your local library before paying any fees. They can explain the fines and fees that appear on your account. If you have a question about a payment do the following:

  • Check to see if the fee/fine still shows in your account. If it still shows there, your payment didn’t go through.
  • Check in your credit card statement to see if the payment appears.
  • Check your confirmation email.

Please have a copy of your statement and confirmation email when you contact your local library. If you find a charge on your credit card that needs to be disputed, your credit card company will help you with the proper procedure.